Help, from the people who built it.
Grunda is built and supported by the same small team. When you write in, you reach an engineer who knows your portal's setup — not a ticket triage layer.
Setup documentation
Step-by-step guides for connecting your CRM, running the first sync, reviewing findings, and pointing agents at the governed API.
Product support
Questions, bugs, or something that looks wrong in a finding — email us and include your organization name and, if relevant, the portal and record involved.
Report a vulnerability
Found a security issue? Please report it privately — we respond to security reports within 24 hours and will keep you updated through to resolution.
Help us help you faster.
For product questions
Your organization name, which portal you're looking at, and what you were trying to do. A link to the page in the app is perfect.
For sync or connector issues
Which CRM, roughly when the sync ran, and whether anything changed in the CRM around that time (new fields, permission changes, a revoked token). We can see job logs on our side — the context is what speeds things up.
For a wrong or surprising finding
The finding's title and the record or field it points at. Findings carry their evidence with them, so we can usually reproduce your case exactly.
Enterprise customers
Use your shared Slack channel — it's the fastest path and the whole team sees it. Your agreement's response times apply there too.
Walk through it with us
Book thirty minutes and we'll set up your portal together — from OAuth to your first approved fix.