Terms of service

These terms govern access to and use of the Grunda platform — the application at app.grunda.ai, the governed API, and related services (together, the “Service”) — provided by Grunda (“Grunda”, “we”, “us”). By using the Service you agree to them on behalf of the organization you represent (the “Customer”). If you have a signed agreement with us, that agreement prevails where the two differ.

1. The Service

Grunda is a data governance layer for CRM data. It mirrors data from systems the Customer connects (such as HubSpot, Salesforce, Planhat, or Pipedrive), detects data quality issues, proposes fixes for human approval, and exposes a governed read view through an API. The Service evolves continuously; we may improve or modify features, and we will not materially reduce the core functionality of a paid plan during its term.

2. Accounts and access

• Access is invite-only. Accounts are created through invitations issued by a Customer administrator or by us, and each account belongs to a named individual. Credentials must not be shared.
• The Customer is responsible for who it invites, for the roles it assigns, and for activity under its users' accounts.
• You must be authorized by the Customer to connect its systems and to approve changes to its data.

3. Customer data and CRM connections

• The Customer owns its data. Data mirrored from connected systems, uploads, and everything derived from them for the Customer remain the Customer's. We claim no rights beyond what is needed to run the Service.
• Writes require approval. The Service writes to a connected system only to execute a change that a Customer user approved, or that the Customer configured as an automation rule. The Customer is responsible for reviewing what it approves.
• Connections are revocable. The Customer can disconnect a system at any time from the app or from the provider's side; the mirror can then be deleted on request or at termination.
• We process personal data contained in Customer data as a processor under our data processing agreement.

4. Plans, credits, and payment

• Plans are sized by mirrored records and include a monthly credit allowance for enrichment and AI operations, as described on the pricing page or in your order form.
• Usage beyond the included allowance is billed on-demand at your plan's rate, monthly in arrears. You can set a hard usage cap in the app.
• Fees are exclusive of taxes and are non-refundable except where required by law or stated otherwise in your agreement. We may change list prices with at least 30 days' notice, effective at your next renewal.
• Late amounts may accrue statutory interest and can lead to suspension after notice.

5. Acceptable use

You agree not to:

• use the Service to process data you have no right to process;
• probe, scan, or test the vulnerability of the Service other than through our security disclosure process;
• resell or provide the Service to third parties as a bureau service without our written consent;
• reverse engineer the Service except to the extent a law expressly permits it;
• use the Service to build a directly competing product.

6. Availability and support

We operate the Service with commercially reasonable skill and care and aim for high availability, but the Service is provided without a guaranteed uptime level unless your agreement includes one. Support is provided as described on the support page or in your agreement.

7. Confidentiality

Each party will protect the other's confidential information with at least the care it uses for its own, and use it only to perform under these terms. This survives termination for five years; trade secrets are protected for as long as they remain trade secrets.

8. Intellectual property

We own the Service, its software, and everything we build to provide it — including aggregated, de-identified operational statistics that do not reveal Customer data. Feedback may be used to improve the Service without obligation.

9. Warranties and disclaimers

The Service detects and proposes; humans decide. We do not warrant that findings are complete or that proposed fixes are correct for your business context — approving a change remains the Customer's decision and responsibility. Except as expressly stated, the Service is provided “as is” and we disclaim implied warranties to the extent permitted by law.

10. Liability

Neither party is liable for indirect or consequential damages, loss of profits, or loss of data (beyond restoration costs). Each party's total liability under these terms is capped at the fees paid or payable by the Customer in the twelve months before the event giving rise to the claim. Nothing limits liability for willful misconduct, gross negligence, or anything that cannot be limited by law.

11. Term and termination

• Subscriptions run for the term in your order and renew automatically unless either party gives notice before renewal.
• Either party may terminate for material breach uncured 30 days after written notice.
• On termination we will, on request made within 30 days, export the Customer's mirrored data in a machine-readable format, and then delete it in accordance with the data processing agreement. Your CRM data in your CRM is, of course, unaffected.

12. Changes to these terms

We may update these terms; material changes will be announced at least 30 days before they take effect, and continued use after that date constitutes acceptance. The date at the top reflects the latest version.

13. Governing law

These terms are governed by the laws of Sweden, excluding its conflict of law rules. Disputes are resolved by the Swedish courts, with the district court of Stockholm as first instance, unless your signed agreement says otherwise.

14. Contact

Questions about these terms? Reach us through the contact page or your account manager.